Shipping Policy

We take great care in packaging and shipping each item. We utilize trusted carriers and efficient logistics to guarantee your satisfaction. From the moment you place your order to the moment it arrives at your doorstep, we strive to provide transparency, reliability, and excellent customer service.

Explore our exquisite Sherpa craft collection and rest assured that we’ll handle the shipping with utmost care.

We strive to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund policy below.

Eligibility for Refunds

• To be eligible for a refund, items must be returned within 14 days of the product being received.
• Items must be unused, in their original packaging, and include all original tags, accessories, and documentation.

Non-Refundable Items

Certain items may be non-refundable, including:

• Artwork: Original art pieces may be non-refundable, especially if they have been altered or framed.
• Earrings and Jewelry: Due to hygiene reasons, earrings and certain types of jewelry may be non-refundable.
• Perishable Goods: Items that can spoil or expire, such as certain natural materials.
• Sale Items: Any item purchased on sale or marked as non-returnable.
• Gift Cards: All gift cards are non-refundable.
• Open-Box Items: Items that have been opened or used cannot be returned for a refund.
• Any item marked as non-returnable

How to Request a Refund
1. Contact Us: Email our customer service team at hello@sherpacraft.com within 14 days of receiving your order to initiate a refund request.
2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Return Instructions: We will provide you with instructions on how to return the item.

Return Shipping
– You are responsible for the return shipping costs.
– We recommend using a trackable shipping service or purchasing shipping insurance for items over $80.

Processing Refunds
– Once we receive your returned item, we will inspect it and notify you of the status of your refund.
– If approved, your refund will be processed and credited to your original payment method within 7-10 business days.

Exchanges
– If you would like to exchange an item for a different size or color, please follow the return process outlined above, and place a new order for the desired item.

Changes to This Policy
We may update our refund policy from time to time. Please review this page periodically for any changes. Your continued use of our website after changes are posted constitutes your acceptance of the new terms.